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Offices and Bureaus

Numerous programs and initiatives are administered from the Department of Corrections’ (DOC) Central Office.

Administration
Directs the department’s budget, re-budget, cost projections, procurement, and fiscal functions. Also, responsible for administrative activities such as the inmate banking system, office management, purchasing, automotive services, leasing contracts, grant reporting, financial audits, inventory systems, property management, and travel services.

Fiscal Management Division
Manages all budgeting nad related financial activities

Administrative Services Division
Plans, directs and controls departmental support services, including procurement, automotive services and surplus.

Fiscal Accounting and Auditing Division
Manages all accounting and auditing.

Contract Management and Evaluation Division
Manages leasing contracts.

Advocacy Office
Advocates on behalf of the department’s inmate population in identifying, monitoring, and evaluating the effectiveness of mental health, health care services, and programming. Additionally, plans, develops, and implements policies and procedures relative to the advocacy needs of the department.

Central Services
Directs the operations of the Parole Services Division and Interstate Probation and Parole Services Division. This bureau operates the statewide communications center; serves as liaison with probation and parole agencies in other states; provides oversight to the institutional parole staff; and manages electronic monitoring, transports, urinalysis program, and sexually violent predator treatment tracking.

Chief Counsel
The Office of Chief Counsel provides legal representation, advice and other legal services to the Department of Corrections. The Office of Chief Counsel reports to the Governor’s Office of General Counsel.

Community Corrections
Oversees residential and non-residential facilities located throughout the state that house offenders granted parole by the Pennsylvania Board of Probation and Parole (PBPP) and those under the State Intermediate Punishment program. These facilities oversee the reentry process by allowing reentrants access to employment, treatment, and educational opportunities. Also, contracts with private vendors to provide specialized treatment and supervision, many in the area of substance abuse programming.

Facilities Management Division
Manages the day-to-day operation of the bureau's facilities and conducts inspections and monitors contract compliance.

Security Division
Manages the security of the facilities.

Social Services Division
Coordinates services (psychosocial counseling, medication-assisted treatment, etc.) for at risk reentrants to assist them with transitioning back into the general public.

Communications Office
Responds to news media requests for information about department policies, procedures, programs, employees, and the inmates it incarcerates. Provides guidance and instruction to facility staff charged with the responsibility of serving as public information officer. Also, maintains the department’s social media pages and accounts, serves as the agency webmaster for its internet site, issues press releases, and produces the department’s online newsletter. Office staff also report to the Governor’s Communications/Press Office.

Correctional Industries
Operates factories within the department SCIs to provide inmates with vocational training and work experience in order to reduce inmate idleness while incarcerated, to assist with an inmate’s successful reentry following release from prison, and to reduce inmate recidivism by providing them the work skills to find and keep meaningful employment. The organization operates without support of the state General Fund and is financially self-supporting through the sale of its products to commonwealth agencies, other public-sector entities, educational, and non-profit organizations.

Finance Division
Assures that generally accepted accounting principles are followed in the preparation of the profit and loss financial statements. Monitors the approved fiscal budget and capital asset acquisitions to ensure spending is within budgeted levels as reported to the Office of Budget. Performs general accounting, SAP plant accounting, current year budget and five-year plan preparation, customer collections, and creation of the monthly profit and loss statements by Correctional Industries’ shop.

Operations, Research and Development Division
Provides direction and support to the manufacturing and service operations located at SCIs throughout the state by applying careful consideration, analysis, and judgment to situations and opportunities at the work sites. Develops research and analysis of new products, technologies, processes, procedures, and new industry setup.

Sales, Marketing and Customer Service Division
Develops market analyses, monitors competitive and market trends, and researches and defines potential markets for products and services while monitoring the status of the bureau’s current markets and products. Manages all customer communications and relations to ensure the achievement of sales goals.

County Probation and Parole Officers' Firearm Education and Training Commission
Develops, establishes, and administers minimum courses of study, training, and competency standards for firearms training for county probation and parole officers.

County Inspection and Services
This office is responsible for maintaining a statewide program of independent field inspections of all county prisons. This inspection of each county prison is conducted at a minimum of every 12 months and a maximum of every 24 months. Inspections determine prison compliance with controlling Commonwealth statutes and regulations. The office of County Inspections and Services provides technical services to any requesting county prison regarding the interpretation of Pennsylvania Code Title 37, Chapter 95, and resources or recommendations for “best practices.”

Education
Directs, monitors, and assists facilities in the delivery of educational, vocational, and library services. Ensures that inmates are provided with an opportunity to receive instruction in basic skills and special education that can lead to a General Education Diploma or a Commonwealth Secondary Diploma.

Eastern Region Division
Develops and manages programmatic procedures for programs under the direction of the bureau. Also, reviews and evaluates the proposed education plan for each SCI in the assigned region.

Western Region Division
Develops and manages programmatic procedures for programs under the direction of the bureau. Also, reviews and evaluates the proposed education plan for each SCI in the assigned region.

Specialized Facilities and Programs Division
Develops and manages programmatic procedures for specialized facilities and programs under the direction of the bureau. The facilities that fall under this division are unique in their designation as certified commonwealth secondary diploma facilities as well as facilities that have certified teaching staff with the capability to teach school-age inmates and provide special education programming and services.

Equal Employment
Establishes and monitors the overall policy and procedures for the department’s Equal Employment Opportunity (EEO) program while ensuring federal and state compliance and program implementation. It provides administrative oversight; monitoring tools; training; investigation; and ensures diversity and inclusion recruitment, retention, and promotion. Also, provides technical assistance and guidance on the management of EEO programs to the Secretary and executive staff, ensuring fair and equitable treatment for all employees, applicants for employment, and those doing business with the department.

Facility Security and Special Operations
Manages the operations of the department’s special response teams, Critical Incident Management program; and develops, monitors, assesses, coordinates, and revises the security procedures used for maintaining the secure, safe, and orderly operations of the facilities.

Facility Security Division
Develops, monitors, assesses, coordinates, and revises the security procedures used for maintaining the secure, safe, and orderly operations of the facilities; conducts staffing surveys, vulnerability analyses, security assessments, and operations audits; coordinates capital case and high risk inmate transports; evaluates new products and technologies; provides technical assistance related to Perimeter Intrusion Detection Systems, communication systems, and personal alarms; coordinates distribution of protective vests and defensive weapons; and serves as a statewide resource.

Special Operations Division
Manages the training and operations of the special response teams including CERT, CRST, HNT, HRT, and FAST.

Field Region Offices

Western Field Region Office
Coordinates and manages the activities of all districts and sub-offices in the counties of Greene, Fayette, Somerset, Bradford, Fulton, Washington, Allegheny, Westmoreland, Cambria, Blair, Huntingdon, Mifflin, Beaver, Lawrence, Butler, Armstrong, Indiana, Clearfield, Clarion, Jefferson, Elk, Mercer, Venango, Forest, Crawford, Erie, Warren, and McKean.

Central Field Region Office
Coordinates and manages the activities of all districts and sub-offices in the counties of Franklin, Adams, York, Cumberland, Perry, Dauphin, Lebanon, Lancaster, Centre, Snyder, Northumberland, Montour, Cameron, Clinton, Lycoming, Sullivan, Potter, Tioga, Union, Bradford, Schuylkill, Berks, Lehigh, Northampton, Columbia, Luzerne, Carbon, Monroe, Wyoming, Lackawanna, Susquehanna, Wayne, and Pike.

Eastern Field Region Office
Coordinates and manages the activities of all districts and sub-offices in the counties of Chester, Delaware, Philadelphia, Montgomery, and Bucks.

Food Services Office
Plans, develops, implements, directs, oversees, and monitors department policies, guidelines, menus, diets, training, purchases, and procedures pertaining to the food service operations throughout the department. These services are provided at a level consistent with community standards through continuous quality improvement processes and coordinating services with other bureaus and state agencies. Ensures compliance with state and federal laws as they pertain to food safety.

Grants, Standards, and Court Services Division
Manages the grants-in-aid program and audits county probation/parole departments for compliance with service standards established by the Board.

Health Care
Supervises and monitors the delivery of all medical and dental care services throughout the department. These services are provided at a level consistent with community standards through continuous quality improvement processes, coordinating services with other department bureaus and offices, and through networking with support services from applicable community and state agencies.

Clinical Services Division
Plans, develops, implements, directs, oversees, and monitors department policies, guidelines, programs, and procedures pertaining to the clinical care and treatment of reentrants and inmates. Care is provided at a level consistent with community standards through continuous quality improvement processes and coordinating services with other bureaus and state agencies. Ensures compliance with state and federal laws as they pertain to health care services.

Quality Assurance Division
Manages the development of policies and procedures, credentialing, professional education, communicable disease surveillance, audit of clinical processes and outcomes, disease prevention, risk management, annual operational inspections, morbidity and mortality reviews, and clinical supervision.

Housing Office
Develops and implements comprehensive plans to connect reentrants to affordable, integrated, accessible, and supportive housing and focuses on reentrants’ transition from department facilities into stable long-term housing.

Human Resources Delivery Center
Establishes overall policies and procedures for implementing the department’s comprehensive human resource program while ensuring compliance with federal, commonwealth, and department policies and initiatives.

Information Technology
The Public Safety IT Delivery Center is responsible for providing all IT support and services for the Department of Corrections, the Pennsylvania Board of Probation and Parole, the Sexual Offender Assessment Board, the Office of Victim Advocate and the Firearm Education and Training Commission. Responsibilities include Business Relationship Management, Project Management, Service Desk, End User Support, Desktop Services, Solution Architecture, Application Development and Support Services and Infrastructure Services and Support.

Institutional Parole Office
Oversees all institutional offender reentry activities of the institutional parole offices.

Western Institutional Region 1 Office
Coordinates and manages offender reentry activities of the institutional offices in the counties of Fayette, Greene, Mercer, Erie, Crawford, and Forest.

Western Institutional Region 2 Office
Coordinates and manages offender reentry activities of the institutional offices in the counties of Huntingdon, Clearfield, Somerset, and Indiana.

Eastern Institutional Region Office
Coordinates and manages offender reentry activities of the institutional offices in the counties of Chester, and Montgomery.

Central Institutional Region Office
Coordinates and manages offender reentry activities of the institutional offices in the counties of Cumberland, Dauphin, Centre, Northumberland, Lycoming, Schuylkill, Lehigh, Luzerne, Lackawanna, and Wayne.

Interstate Probation and Parole Services Division
Serves as a liaison with probation and parole agencies in other states. Requests the supervision of Pennsylvania adult reentrants in other states and facilitates the supervision of other states’ reentrants in Pennsylvania. Also, arranges for the return transport of probation and parole violators to Pennsylvania.

Investigation and Intelligence
Conducts investigative operations regarding the internal affairs of the department upon the order of the Secretary and upon referrals from the Office of the Attorney General (OAG), Pennsylvania State Police (PSP), and the Office of the Inspector General (OIG). Also, manages and directs the statewide Drug Interdiction, Security Threat and Prison Radicalization, and Analytics Units.

Criminal Investigations Division
Conducts criminal investigations related to staff misconduct, inmate visitors, inmate abuse, PREA, and contract staff to determine if there are violations of the PA Crimes Code.

Administrative Investigations Division
Conducts background investigations on new hires and investigates possible violations of Governor’s Code of Conduct, DOC Policies, and DOC Code of Ethics.

Intelligence Division
Manages the operations of the Security Threat Group and Prison Radicalization, Drug Interdiction, and Analytics Units as well as provides support to the investigative staff.

Internal Affairs and Special Services Division
Conducts investigative operations regarding the internal affairs of the PBPP and upon referrals from the OAG, PSP, OIG and DOC.

Mental Health and Health Care Systems Advocate
This office, which was created in 2015 and reports directly to the secretary of corrections, ensures that offenders get the treatment they should while in prison. Working independently from the DOC's Psychology Office, the mental health advocate complements the DOC's already-existing checks and balances while also ensuring that offenders are connected with benefits upon their release from prison.

Offender Reentry Coordination
Directs the statewide development, deployment, implementation, assessment, and program evaluation activities of all offender reentry initiatives and programs. Also, oversees the operations and activities of the Specialized Services and Community Outreach Division and the Transition Services and Staff Liaison Division.

Specialized Services and Community Outreach Division
Coordinates all statewide offender reentry programs relating to specialized groups of offenders such as sex offenders and the mentally ill. Also, establishes and enhances links between the agency and citizens, community service providers, and social service advocacy groups in order to recognize and utilize on-going sources of communication, cooperation, and assistance relating to the integration of the offender into society.

Transition Services and Staff Liaison Division
Coordinates statewide programs and initiatives relating to the transitional activities of offenders reentering their communities from periods of incarceration. Also, develops policies and procedures regarding the supervision of offenders and monitors compliance of field staff.

Operations
Works cooperatively with the DGS and the Department of Labor & Industry in the planning and administration of facility and land use maintenance, construction, renovation, capital projects, surplus property, and safety and environmental program. Oversees ongoing projects completed by each facility for the Department of Transportation under the Agility Program and provides annual facility inspections to ensure compliance with appropriate policies and state and local codes while monitoring the safety practices of staff and inmates.

Safety and Environment Division
Oversees safety of staff, inmates, contractors, volunteers, and visitors that work, reside or visit. Develops and maintains department safety policy as well as interprets existing laws, regulations, and industry standards for compliance management. Also, conducts annual inspections and provides direction to facility staff for implementation and program management.

Projects and Construction Division
Assists in preparation of the annual capital budget request and subsequent implementation; reviews and coordinates capital construction projects designed by retained licensed architects and engineers; prepares environmental permit applications; develops systems and programs to improve facility operations and maintenance; reviews utility usages and energy sources to improve efficiency and reduce costs; and assists facility staff with development of solutions to design, construction, maintenance, or operations issues.

Facilities Management and Design Division
Prepares complete design data, specifications, and Computer Aided Design drawings in compliance with applicable codes, regulations, Labor & Industry standards, and department policy for construction projects performed by in-house staff or for bidding and award to contractors; reviews and coordinates agency construction projects designed by retained licensed architects and engineers; reviews and coordinates facilities’ non-recurring maintenance and fixed asset project requests; and provides facility staff with technical assistance.

Parole Services Division
Manages the 24/7 Communications Center that provides communications between field staff and central office in order to monitor parole operations and coordinate transports, manages the Global Positioning System program that monitors and reports parolee’s movements outside of established perimeters, manages the urinalysis program, and sexually violent predator treatment tracking.

Planning, Research and Statistics
Directs all planning and research activities within the department and provides detailed data analysis to assist in decision-making and short and long-term efforts.

Data Analysis and Management Support Division
Provides a wide range of detailed data and management information support to the Secretary, Governor’s Office, senior management, other state agencies, members of the state legislature, academic research partners, other agency staff, and to the general public.

Research and Evaluation Division
Conducts a wide range of complex research, evaluation, program analysis, and auditing projects. Also, develops prison population projections, performs analysis of legislative bills affecting the department’s population, and disseminates research information.

Policy, Grants and Legislative Affairs
Diana Woodside, Director 717.728.4119
Assists the Governor’s Policy and Legislative Affairs Office with department-related issues. Works closely with legislators and tracks legislation with potential impact on the department and criminal justice matters; as well as addresses all department-related concerns from constituents of legislators. Works with outside agencies to advance the governor’s criminal justice policy agenda, as well as developing and promoting the department’s initiatives and policy agenda. Also, oversees all department grant activity, including letters of support to outside agencies, grant writing, and coordinating and researching funding opportunities. Additionally, serves as the final appeal level for all publications.

Population Management and Sentence Computation
Manages the placement of the department’s inmates. Oversees the operation of the Central Transportation Services Facility to ensure its operation is efficient, safe, secure, and in compliance with applicable department policies and procedures. Ensures inmate placements, transfers, and separations from diagnostic centers, reception centers, and facilities are in accordance with approved facility capacities; security policies; and inmate medical, psychological, and drug and alcohol treatment needs. Also, develops and supervises the maintenance of standards, guidelines, and procedures for the acceptance and release of inmates entering and leaving the system, including county and federal transfers and inmate exchanges through the interstate compact agreement. Additionally, computes and reviews sentence computations; and analyzes population trends and proposed or new legislation impacts on population management, programmatic changes, and sentencing modifications.

Probation Services
Maintains, expands, and improves adult probation and parole personnel and program services through the grants-in-aid program. Also, audits county adult probation/parole departments for compliance with adult probation and parole field service standards established by the Board.

Psychology Office
Provides oversight to the facilities’ psychology departments and other departments in the delivery of mental health services. Works with executive and management staff, facilities, community corrections centers, community contract facilities, and parole staff throughout the state to ensure psychological services, policies, and procedures are conducted ethically, efficiently, and effectively.

Staff Development and Training Office
Michael Dooley, Director 717.367.9070
Oversees the department’s staff training program and operates and manages the department’s Training Academy. Implements and provides pre-service, in-service, and out-service training to all department employees. All levels of training are provided to state and county employees including basic training, management-level, instruction, and specialized courses. Also, hosts conferences, seminars, and courses sponsored by other state and public agencies.

Standards, Audits and Accreditation
Directs, manages, and implements statewide policies and procedures designed to maintain appropriate accreditation of department facilities; ensures compliance with the Prison Rape Elimination Act (PREA); advises and counsels offenders and reentrants on parole processes, assesses reentry plan progress and reports parole violations; coordinates pardons and commutation applications; ensures compliance with policies, procedures, and applicable laws; and serves as liaisons between institutional and parole staff.

Standards, Policies and Audit Division
Develops, implements, and maintains department policies; coordinates the accreditation process for all facilities; and conducts internal audits of specific areas of operation. Directs and controls all phases of the department’s PREA compliance program and establishes a team of certified PREA auditors.

Reentry Assessment and Compliance Division
Interviews, advises, and counsels offenders on parole processes; assesses reentry plan progress; monitors and reports parole violations; ensures compliance with policies, procedures, and applicable laws; and acts as a liaison between institutional and parole staff in an assigned region.

Security Division
This division is responsible for developing and implementing security policies/procedures for emergency preparedness; conducting staffing surveys for all facilities; Special Response Teams (Hostage Rescue Teams, Hostage Negotiations Teams, Corrections Emergency Response Teams and Corrections Rifle Specialist Teams); and coordinating and monitoring external and internal inspections. This division also serves as a resource for all statewide facility security offices.

Treatment Services
Monitors policies and procedures regarding the implementation of standardized and specialized offender and reentrant treatment programs; religion and volunteer services; inmate recreational and therapeutic activities; inmate employment; offender classification, assessment, and correctional planning; and reentrant assessment protocols. Also, assists the facilities through annual operational audits.

Assessment and Classification Division
Directs and manages all department activities relevant to case management and reentry assessment. Addresses issues and accommodations related to religious beliefs and practices and oversees the use of volunteers at each facility, ensuring the adherence to department policies and procedures.

Institutional Treatment Programs Division
Ensures through training and technical assistance that effective and standardized treatment programming is being offered to offenders. Also, oversees Virtual Visitation and Family Transportation and ensures that effective counseling services are being provided to the inmate population.

Reentry Treatment Programs Division
Ensures through training and technical assistance that effective and standardized treatment programming is being offered to reentrants, and parolees who are at moderate-to-high risk to recidivate and who have identified criminogenic needs.

Victim Services Advocate
Represents, protects, and advances the individual and collective rights and interests of crime victims. This office can be contacted toll-free at 1-800-563-6399, and its website is www.ova.pa.gov