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​Video Visitation Visitor Guide

A video visit unit(En Español)

Video visitation is a free service being offered to inmates and authorized visitors while visitation is suspended at the facilities in response to COVID-19 precautions. All inmates are eligible to participate. The visiting rules for Video Visitation are generally the same as those for visiting in the facility. Visitors who have been restricted from visiting any institution may not participate in this program. If any inappropriate conduct occurs on the behalf of the inmate or the visitor the visit shall be terminated.

In order to participate in video visitation, the visitor must download the “ZOOM Cloud Meetings” application on a smart phone, laptop or tablet that has video and audio capabilities.


A visitor shall request a time slot based on the facility's existing visitation schedule. The facility will make an effort to accommodate the requested time, but please note the time requested may not be available. Up to 3 authorized visitors may participate in a video visit at the same time.

Visits must be requested at least 2 business days in advance; however, they may be scheduled more quickly based upon availability. A visitor shall cancel a visit at least 1 business day in advance by emailing the facilities resource email account.

A visitor may request a video visit by emailing the facilities resource email account (see below). A visitor must include the following information in their request:

  • Visitor Name(s)
  • Address(es)
  • Date(s) of Birth
  • Phone Number(s)
  • Scheduler's Email Address
  • Inmate Name
  • Inmate ID
  • Requested Visit Date
  • Requested time slot (provide a 4-hour time slot within the facilities visiting hours)

 ***Disclaimer: If a valid email address is not provided, the visit will not be scheduled. After a visit is scheduled by the facility, you will receive an email notice. The email notice will contain a link to the visit along with pertinent information to connect (meeting identification number and IP address).

SCI Resource Email Accounts


Benner Township:

Camp Hill:

Cambridge Springs:


Coal Township:








Laurel Highlands:





Phoenix FTU:

Pine Grove:

Quehanna Boot Camp:






Frequency and Length of Visit

Video visits will be scheduled during normal visiting hours/days of the respective facility. An inmate is permitted to have 1 video visit per week. All visits will be recorded in visitor tracking. Only 1 weekend day is permitted per month. A video visit will be 45 minutes in length. All visits will start on the hour.

Visitors and Attire

Visitors must be on the authorized visitor list and a DC-313 must be present for any children participating. A minor may only participate in a video visit if accompanied by a parent/guardian.

Visitors are expected to dress appropriately and avoid clothing that is revealing or provocative in accordance with the DC-ADM 812. Visitors shall not wear a bathing suit, an extremely short skirt/dress, shorts, a halter-top or clothing made of see-through material. Failure to follow these requirements may result in the termination of the visit and/or loss of visitation privileges.


The DOC expects the inmate and his/her visitors to demonstrate proper conduct during a visit. Conduct that is offensive or insulting shall not be tolerated. Unacceptable conduct during a visit shall be cause for termination of the visit. Unacceptable conduct by the inmate could result in a misconduct being issued and his/her prohibition from future visits.

Video visits may be audio/video recorded, and are subject to review for appropriateness. Unacceptable conduct by a visitor could result in that visitor’s visiting privileges being suspended. Reports of unacceptable conduct by a visitor shall be reported to the Facility Manager of the inmate’s facility. The Facility Manager shall decide what restrictions, if any, shall be imposed. If a visitor’s visiting privileges are restricted, he/she will be so informed, in writing by the Facility Manager.

The Visiting Room Officer shall be responsible for monitoring the video visit and will end the visit as outlined in DOC policy if visitation rules are violated.

Read the visiting rules