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How to Send Mail

Mail Inquires Email: RA-CRMAILPROCEDURES@pa.gov

Note: Bulk mailings are NOT permitted at Smart Communications and will be denied.

In an effort to curb the introduction of drugs into facilities, the Department of Corrections (DOC) has overhauled its system for sending mail to inmates. All inmate mail will be sent to a central processing facility, not the institution where an inmate is housed. At this central facility, it will be opened, scanned and emailed back to the facilities.

Each facility will print the mail and deliver it to the inmates effectively eliminating any possibility of drug introduction through the mail system.

All inmate mail should be shipped to the following address utilizing existing DOC mail rules:

Smart Communications/PADOC
Inmate Name/Inmate Number
Institution
PO Box 33028
St Petersburg, FL 33733

Envelopes must include a return address. Only mail that is within 8.5 inches wide x 11 inches tall will be accepted. Inmates may receive a maximum of 25 photos per mailing. If more than 25 are mailed, they will all be returned.

If you are sending a photo book, it must be sent to the Security Processing Center instead. The same rules regarding photos—including a limit of 25—still apply.

Legal Mail

All legal mail must be sent by a DOC approved entity that has obtained a valid Control Number.

Official Documents

Starting January 31, 2019, business documents may be mailed directly to the facilities. These include:

  • Checks
  • Passbooks
  • Deposit Slips
  • Birth Certificates
  • Social Security Cards
  • Driver's License
  • Alien Registration Card/Green Card
  • Welfare Card
  • Medical Card
  • School Diplomas
  • Personal Identification Card

To mail official documents, use this address:

Attn: Business Office - Inmate Name/Inmate Number
Institution
Address Line # 1
Address Line # 2

Official documents sent directly to the institution will not be delivered to the inmate, but will be transferred to the business office and held on file for the inmate. Any general inmate correspondence for the inmate included with official documents will be destroyed.

Official documents received at Smart Communications will be forwarded to DOC's central office for proper distribution to the facility's business offices.

Transactional Documents

For transactions that require the inmate to sign or otherwise enter information on an original in order to carry out a transaction (i.e. endorsing a check, transferring a vehicle title, etc.) the original document must be mailed as follows:

Attn: Business Office – Inmate Name/Inmate Number
Institution
Address Line #1
Address Line #2

The Business Office/designee will coordinate a time for the inmate to review , sign documents if desired and pay to have the document mailed out of the facility. Any general inmate correspondence for the inmate included with transactional documents will be destroyed and inmates will not be permitted to keep original documentation sent through this process.

Mail Registration

You can register to receive tracking, delivery and rejection updates on mail you send to an inmate in the PADOC. You will be able to set up an account at no cost and be issued a MailGuard (MG) Number. If you include this number in the return address field of your correspondence to an inmate for the MailGuard Service, you will be able to receive email or text notifications when mail is processed and printed for delivery. 

Through the MailGuard Tracker site you can view and download all correspondence sent to your inmates or any rejected mail or photos.

Sample:

Mail Requirement for Inmates

All inmates are permitted to send and receive mail. Inmates may send up to eight one-ounce letters each month at no cost to the inmate. Mail can be sent to anyone EXCEPT: victims of your crime, inmates, former inmates, parolees, probationers, co-defendants, current or former DOC employees, current or former contract employees, current or former volunteers, anyone who has an active Protection from Abuse Order (PFA) against the inmate that prohibits such contact, or persons who have informed the DOC that they do not wish to receive mail from the inmate.

Inmates send mail by placing it in the collection boxes on their housing unit. A cash slip for the postage on the mail the inmate wants to send must be attached.