Terms and Conditions
No minimum order requirements, unless otherwise specified
in catalog sections.
Purchase orders or completed order forms can be sent to:
PCI Customer Service
P.O. Box 47
Camp Hill, PA 17001-0047
All orders must include:
item number from the catalog guide, followed with the fabric color, wood finish
or paint color and the number filled in.
The item code numbers and colors available are shown in each section of
text description of the article.
price. If you are unsure about the price
of item please contact our Customer Service department at 717.425.7292 from
8 a.m. to 4:30 p.m. on any business day.
phone numbers of main contact person who can answer questions about details of
the order, if needed.
5. Name and phone number of contact person at the Ship To Location who has direct and detailed knowledge of the delivery. Not having this information may delay deliveries.
By law, we may only sell to:
Commonwealth agencies of Pennsylvania
Political subdivisions of the Commonwealth,
State, Municipal or County Authority created by or under the laws of the
State institutions, educational or charitable
institutions receiving aid from the Commonwealth
Any entity that is part of the Federal
Other states, political subdivisions or
Any institution receiving aid from the Federal
Any holder of a current PA tax exempt number
PCI warrants that all PCI products are free from defects
in material or workmanship for a period of one year from the date of
Should the materials or
workmanship of any product fail, please notify PCI Customer Service immediately at email@example.com
Any standard item can be returned for a full refund if it
is delivered by our error. You must
inform us of your intention or make a return within 15 days of receipt. All other returns must first be given
acceptance of a completed customer inquiry form and are subject to a 20%
restocking fee. To assure proper credit
or adjustment, the customer inquiry form must include the invoice number,
reason for the return and an approving signature.
Shortages and Damages
All shortages in shipment or noticeable damage to goods
must be noted on the Bill of Lading on which the items are delivered. Shortages and damages must be reported to PCI
immediately. Report of concealed damage
must be made in writing to PCI within 15 days after receipt of shipment. Correspondence regarding damaged or short
shipments should be directed to:
Camp Hill, PA 17001-0047
Changes and Cancellations
Changes and cancellations are subject to approval by
PCI. Requests must be submitted in
writing and refer back to the original order.
A Change Order Acknowledgement will be forwarded if approved. Most standard orders may be cancelled within
15 days of placing the order. Orders for
nonstandard and custom products are not subject to cancellation.
Change orders and cancellations are subject to additional
charges for reimbursement of costs incurred.
If the order has already been shipped at the time of cancellation,
shipping costs are the responsibility of the customer.
Contact PCI Customer Service for ship dates, as they may
vary by product. PCI will make every
attempt to meet scheduled delivery dates.
If we are unable to deliver a product as scheduled due to causes beyond
its control or changes requested by the customer, the delivery date will be
examined by PCI and a new date will be established.
Note: All prices
are effective July 2014 and are subject to change.