Skip to main content
Skip to page content

Skip Navigation LinksDepartment of Corrections > Inmates > E-Mail

How To Email an Inmate      

On March 15, 2016, the Department of Corrections began using GTL for the sending of emails to inmates.
To learn more about this GTL service, visit the GTL website. 
On this page you also will:
- link to ConnectNetwork (which is the access portal and where you can create an account and also log into your account once set up)
- obtain message credit information, and
- access a Frequently Asked Questions document.
NOTE:  When setting up your account through ConnectNetwork, please note that each PA DOC facility is NOT listed.  All you need to do is select "Pennsylvania DOC (PA-DOC)".  When your account set up is complete, you will receive an e-mail to verify the account.  You can then log in.  When you draft a new e-mail, it will prompt you to select the facility.  This is another place where you select "Pennsylvania DOC (PA-DOC)" from the listing. 
Once that is selected, another box will open that will ask you for the inmate's number (AB1234) and the first and last name. The step-by-step instruction guide on this page, which is provided by GTL, will be updated to reflect this information.
The DOC is not responsible for setting up accounts or for trouble shooting any issues a user may have. 
Individuals with questions should contact GTL Customer Service directly at 1-877-650-4249.
Individuals wishing to seek a refund from JPAY (the previous provider of these services) should reach out directly to JPAY.
NOTE:  JPAY still remains the vendor responsible for coordinating inmate accounts.  Go here to learn more about that service.
This page is intended to provide information to help families and friends of inmates when it comes corresponding with an inmate by email.
Friends and family members who have questions can send an email to: 
(Please remember that the DOC is not responsible for all aspects of inmate email.  Check with GTL first and then email the DOC.) 
You can contact GTL at:  1-877-650-4249 – GTL Friends and Family Customer Service